HOOMANHERO™

How can we help?

Find answers about winter gear, the comfort vest, the Kit and your order. If you’re between sizes, send us your dog’s measurements and the product you’re considering.

Choosing a product

HeroShield or HeroWarm: which suit should I choose?

HeroShield is the waterproof rain suit for wet walks and slush. HeroWarm is the padded, insulated snowsuit for colder days. Both cover the body and all four legs while leaving the paws free. Choose for the weather, your dog’s coat and how comfortable they are in clothing.

What’s the difference between HeroStep and HeroStride?

HeroStep is a set of four individual boots secured at the ankles. HeroStride connects four boots with adjustable suspenders over the back and has longer leg sleeves. Neither style replaces careful sizing: check the fit after a few steps and during the walk.

What’s in the Hero Calm Kit?

The Kit includes a HeroCalm Comfort Vest in your chosen size and colour, a HeroHaven snuffle mat and a complimentary HeroQuest snuffle ball. The vest is also available on its own. The mat and ball are for supervised sniff-and-search activities.

How do I choose the right winter gear?

Choose HeroShield for rain and slush, HeroWarm for colder days, HeroStep for individual boots or HeroStride for connected boots. Open the product page to compare available sizes, colours and prices, and check that product’s size guide before adding it to your bag.

Sizing & everyday use

Can I use the same size across all products?

No. The vest, suits and boots have different size guides. For a vest or suit, measure chest, neck and back length. For boots, measure every paw’s width and length while your dog is standing; connected boots also need the leg and body measurements shown in their guide. Check the guide for the exact product.

What if my dog is between sizes?

Send us the product name and all relevant measurements before ordering. Don’t choose by breed or weight alone. Front and back paws can differ, and sizes are not interchangeable between products.

Ask us about fit →
How do I get my dog used to a suit, vest or boots?

Start with a short session indoors and encouragement. Let your dog walk and sit, then check for rubbing, tight areas or restricted movement. Build up gradually and remove the item if your dog seems uncomfortable. Supervise enrichment play and put the mat and ball away afterwards.

How should I clean the products?

Follow the care label for your exact item. Cleaning instructions can differ between the vest, suits, boots and enrichment tools. If the label is missing or unclear, contact us before machine washing or using heat.

How do I choose a vest size? — HeroCalm

Measure your dog’s neck and the widest part of their chest. Compare both measurements before choosing S, M, L or XL.

Measure your dog’s neck and the widest part of their chest. Compare both measurements before choosing S, M, L or XL.

Supplier size chart. The table below repeats the measurements in inches.

Supplier size chart. The table below repeats the measurements in inches.

These supplier measurements leave gaps between some sizes. If either measurement falls outside the ranges, or the neck and chest point to different sizes, contact us before ordering.

Vest size guide
SizeNeck (inches)Chest (inches)
S10–1214–16
M14–1620–24
L16–1824–28
XL18–2228–34

Between measurements, or unsure about the fit? Send us your dog’s neck and chest measurements before ordering. Hello@homanhero.com

Delivery & returns

Is delivery free throughout Canada?

Yes. Standard shipping is free to Canadian addresses, including all provinces and territories, with no minimum purchase. Applicable taxes are calculated at checkout.

Shipping policy →
When should my order arrive?

Allow 1–3 business days for processing. Delivery typically takes 7–15 business days after shipment and may take up to 20 business days during busy periods. These are estimates. Contact us if you need help with an order that has not arrived.

Shipping policy →
What if I need to return an item?

Contact us within 30 days of delivery to request a return. Items must be unused, in their original packaging and in the same condition received. Return postage is generally your responsibility unless an item arrived damaged or defective. Check the full return policy before ordering.

30-day returns on unused items →
My order arrived damaged or incorrect. What should I do?

Contact us with your order number, a description of the issue and photos of the item and packaging. Keep the packaging while we review the issue with you.