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A little clarity. More peace of mind.
Delivery, returns and the details in between. Find the answer you need, then get back to your dog.
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Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1-3 business days of purchase. You'll receive a confirmation email once your order ships.
Shipping Times
We currently ship within Canada. Delivery typically takes 7-15 business days from the date of shipment, depending on your location. During high-demand periods (holidays, sales events), delivery may take up to 20 business days.
Shipping Costs
Free Standard Shipping Across Canada
HoomanHero offers free standard shipping on all orders delivered within Canada, including all provinces and territories. No minimum purchase is required.
Shipping costs are $0 CAD for Canadian addresses.
Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's journey.
Delays
Occasionally, factors outside our control (customs, carrier delays, weather) may extend delivery times. We appreciate your patience and will keep you updated if a significant delay occurs.
Questions
Contact us at [Support@homanhero.com] for any shipping questions or concerns.